Terms & Conditions

1. Acceptance of terms

By accessing the BlinkFix website or booking a service, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Our services

BlinkFix provides on-demand booking for appliance and gadget inspection, repair, and related home services through BlinkFix and its network of technicians.

Service availability depends on your location, category, technician capacity, and the nature of the issue. We may decline or reschedule a booking when a visit cannot be completed safely or professionally.

3. Customer responsibilities

• Provide accurate contact, address, and issue details
• Ensure safe access to the appliance/device at the scheduled time
• Share service or completion OTPs only with the assigned technician when appropriate
• Approve spare parts and additional charges before work proceeds beyond the quoted service scope
• Keep children, pets, and valuables clear of the work area during the visit

4. Bookings, OTPs & visits

A booking is confirmed when successfully placed in our system. Pending and assigned bookings may be cancelled by you as permitted in the product flow. Once a technician is on the way or work has started, cancellation may be restricted.

Service OTP and completion OTP help verify authorised start and finish of work. Misuse of OTPs or sharing them inappropriately may delay or void service protections.

5. Pricing & payments

Standard service charges (including applicable GST) are shown during booking review where available. Final payable amount may include approved spare parts and diagnosis-related charges after inspection.

Online payments are processed through third-party gateways such as Razorpay. Successful payment may be required before a job is marked completed.

6. Warranties & limitations

Labour warranty and spare-part warranty, where offered, apply only to the same reported fault and under the conditions communicated at completion. Warranty does not cover damage from misuse, power issues, third-party repairs, or unrelated faults.

To the fullest extent permitted by law, BlinkFix is not liable for indirect or consequential losses. Our total liability for a booking is limited to the amount paid for that booking.

7. Account use

You are responsible for activity under your account. Do not use BlinkFix for unlawful purposes, abusive behaviour toward technicians/staff, or attempts to disrupt our systems.

8. Changes & governing law

We may update these Terms periodically. Continued use after changes means you accept the updated Terms. These Terms are governed by the laws of India, and disputes are subject to the courts of Kolkata, West Bengal, unless otherwise required by applicable consumer law.