Privacy Policy

1. Information we collect

When you use BlinkFix (website, app, or phone support), we may collect information needed to create your account, schedule visits, and complete repairs.

• Account details such as name, mobile number, email, and profile information
• Service address and location details you provide for home visits
• Booking details including category, brand, issue, schedule, media you upload, and service notes
• Payment-related information processed through our payment partners (we do not store full card details)
• Device and usage data such as browser type, IP address, and pages visited, used to improve reliability and security

2. How we use your information

We use your information to operate and improve BlinkFix services.

• Create and manage your customer account
• Assign technicians, share visit updates, and verify service with OTPs
• Process payments, invoices, refunds, and related communications
• Respond to support requests and resolve disputes
• Improve product quality, prevent fraud, and meet legal obligations

3. Sharing of information

We do not sell your personal information. We may share limited data with trusted parties only as needed to fulfil a booking or run our platform.

• Assigned technicians, so they can reach your service location
• Payment gateways and invoice/document providers
• Service providers who help with hosting, messaging, analytics, or customer support
• Authorities when required by law or to protect rights, safety, and security

4. Data security & retention

We use reasonable technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure, so we encourage you to keep your login OTP and account details confidential.

We retain booking and account records for as long as needed to provide services, meet legal/accounting requirements, and resolve disputes.

5. Your choices

You may update profile details in your account, request correction of inaccurate information, or ask us to delete data where applicable under law. Some records may be retained when required for completed bookings, payments, warranties, or legal compliance.

6. Cookies & similar technologies

Our website may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

7. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of BlinkFix after an update means you accept the revised policy.