Refund Policy

1. Overview

This Refund Policy explains when cancellations are free, when charges may apply, and how refunds are processed for BlinkFix bookings.

2. Free cancellation window

You may cancel a booking at no cancellation fee while it is still Pending or Assigned (before the technician is on the way or work has started), using the cancel option in My Bookings or booking details.

3. After visit has progressed

Once a booking moves beyond Assigned (for example On the way, Arrived, or In progress), cancellation through the customer app/website may no longer be available.

If a visit has started, diagnosis has been completed, or spare parts have been approved, amounts already due for labour, visit, or parts may not be refundable.

4. When refunds may be issued

• Duplicate payment or accidental double charge confirmed by our team
• Service not delivered due to BlinkFix/technician no-show after a confirmed slot, where we cannot reschedule suitably
• Payment collected for a booking that was cancelled within the free cancellation window before work began
• Other cases approved by BlinkFix support after review of booking history

5. Non-refundable situations

• Customer not available at the address during the scheduled slot without timely reschedule/cancel
• Incorrect address, inaccessible premises, or unsafe conditions preventing service
• Customer refuses service after technician arrival and diagnosis (visit/service charges may apply)
• Approved spare parts already purchased or installed for the job
• Issues outside the original booking scope or caused after successful completion

6. Refund method & timeline

Approved refunds are returned to the original payment method where possible (for example the same UPI/card/net-banking channel used via Razorpay).

After approval, refunds typically reflect within 5–10 business days, depending on your bank or payment provider. Cash payments, where applicable, are handled as communicated by support.

7. How to request a refund

Contact us with your booking ID, payment reference, and reason for the request via hello@blinkfix.co.in or +91 83348 88800. Our team will review the booking status, payment record, and visit history before confirming the outcome.